Services
UX audit of websites and apps
I find out where and why users leave, do not click or do not buy. You get a list of the ten changes with the biggest impact, not two hundred details.
- Reply within 24 hours
- WCAG 2.2 accessibility included
- 8 years of UX and products
When I can help
When a UX audit pays off
- 01
Conversions stall or drop
People come but do not enquire or buy. I find where they leave.
- 02
You are planning a redesign
Before anything is redrawn, you know what really does not work and what to keep.
- 03
Support keeps answering the same thing
Repeated questions show where the interface is confusing. The audit names them.
What you get
What the audit includes
Everything from the first call to launch. No hidden items.
- Analysis of goals and key flows
- Heuristic usability evaluation
- Accessibility review against WCAG 2.2
- Analytics review, if available
- Issue map by severity
- 10 recommendations with the biggest impact
- Redesign of key screens
- Results presentation and consultation
Package
A tailored UX audit
Scope depends on the size of the product. After a short analysis I send price and timeline.
- Audit of a website, e-shop or app
- A clear report with priorities
- Recommendations ranked by impact
- Optional redesign proposals
I work with
- Heuristics
- WCAG 2.2
- Analytics
- Figma
UX audit
On request
Price depends on scope. I will send an estimate within 24 hours.
Request a UX audit
Case study
Olive Online: testing in a live pilot
As Product Owner, I led user testing of the platform. Pilot feedback confirmed that regular shop staff can run the admin without complicated training.
Process
How we work together
- 01
Discovery
Goals, metrics and key flows. We agree on what to focus on.
- 02
Analysis
Heuristics, accessibility and data. I go through the product through users’ eyes.
- 03
Recommendations
Issues by severity and the 10 changes with the biggest impact.
- 04
Handover
Results presentation, proposed solutions and next steps.
Testimonial
“Jan always reliably met the agreed deadlines and in many cases worked very proactively.”
What is a UX audit?
A review of an existing website or app: where and why users leave. You get a list of the ten changes with the biggest impact, not two hundred details.
How long does an audit take?
Usually one to three weeks, depending on the size of the product and the data available.
What will you need from us?
Access to the website or app, your goals and analytics if you have them. Frequent support questions help too.
Will you also design solutions?
Yes, optionally. For the most important screens I design concrete solutions that can be built straight away.
More services
What else I can help with
Want to know where you lose people?
I will get back to you within 24 hours. With an estimate of scope and price, not a sales pitch.